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WODIA TRAINING INSTITUTE - INVITATION TO MANAGEMENT TRAINING PROGRAM

by WODIA Training Team
(Ogba Lagos Nigeria)

wodia institute logo

wodia institute logo

INVITATION TO MANAGEMENT TRAINING PROGRAM

Topic : EFFECTIVE CUSTOMER RELATIONS THAT PROMOTE PATRONAGE

Date : December 29-30, 2014

Fee : N35,000:00(thirty-five thousand Naira only)per head

Fee includes Tuition, Writing Materials, Resource Materials, Workshop Bags, Certificate of Participation, Tea, Lunch and Group Photographs.

Objectives are to improve patronage, corporate image, sales and profit margins.

Participation to be confirmed by calling

+234 802 307 9485; +234 813 375 4358.

Payment Details : After confirmation of Participation, please pay the sum of N35,000 per head to Zenith Bank, Account Number 1012416876 in favor of WODIA Training Institute.

Venue: WODIA Training Institute (WOTI)

The Boat House, 21, Ogunnusi Road, opposite GT Bank, Ogba, Ikeja, Lagos.


Time : 9.00am - 4.30pm daily

Course Contents:

- Overview of Customer Service and its effects on organizational set up.

- Customer is KING-developing Proactive Policies and Procedures.

- Tools of e Trade- Telephone, Voicemail, email, memos etc.

- Effective Communication and Interpersonal Competence.

- Empathy, Persuasion-Dealing with difficult and demanding

Customers without alienating clients.

- Stress and Anger Management.

Who Can Attend: Marketers, Customer Service Staff, Human Relations Officers, Sales Staff, Public Relations Officers, Liaison Officers.

WOTI'S COMPETENCES:

- Accredited as a Training Institution by the Federal Government of Nigeria.

- Has trained over 12,000 participants from over 900 organizations within and outside Nigeria.

- Utilizes modern training aids and relevant methodologies in resource delivery.

- Has competent facilitators as her resource faculties.

WODIA Training Team,

WODIA Training Institute (WOTI),

The Boat House, 21, Ogunnusi Road,

Ogba, Ikeja, Lagos.

Email: support@thewodia.org

Website: www.thewodia.org/2011.html

Telephone : +2348023079485.

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